Claims Handling
We're there to put it right...
Cega has a proven history of providing specialist insurance related services including policy issuing, medical assistance, medical risk assessment, repatriation services and claims handling.
We answer dedicated phone lines under your brand name and ensure your customers receive a high level of efficiency and customer care. Claims are handled promptly (often without the need for a claim form) and payments can be made directly into customers' bank accounts by electronic transfer.
Our pro-active claims environment is supported by a bespoke IT infrastructure permitting flexible working 24 hours a day, 365 days a year, enabling us to offer you significant operating economies.
Call response times (to qualitative measures of customer satisfaction and cost disciplines) are monitored and call recordings provide a transparent audit trail for client reviews.
We answer dedicated phone lines under your brand name